CloudTMS Support
Our team is here to help you get the most out of CloudTMS.
Email Support
Hours
Monday through Friday, 9:00 AM to 5:00 PM Central Time
Response Time
Within 4 business hours
Urgent Dispatch Issues
Email support@cloudtms.io and mark the subject line as URGENT.
Self-Service Resources
Help Center
Step-by-step guides for dispatch, drivers, billing, settlements, and the mobile app.
Video Tutorials
Coming soon.
Community Forum
Coming soon.
Driver App Support
For CloudTMS Driver app support, email support@cloudtms.io with your company name and issue description.
Helpful details to include
- Carrier (company) name
- Driver name and the email used to sign in
- Phone model and operating system version
- Short description of what you saw and when
Privacy and Security
Email privacy@cloudtms.io for data-access, deletion, or export requests.
Email security@cloudtms.io to report a security vulnerability. We acknowledge reports within one business day.
System Status
Live system status and incident history are posted at status.cloudtms.io. Subscribe there to be notified when we open or resolve an incident.
Account, Billing, and Legal
- Subscription billing is handled through Stripe. See pricing.
- Privacy practices, including what data the mobile app collects and why, are documented in our Privacy Policy.
- Terms of service for carriers using CloudTMS are at /terms.
Still stuck?
Email support@cloudtms.io with your carrier name, your role, and a short description of what you're seeing. Screenshots help us help you faster.