How Can We Help?

Articles, walkthroughs, and answers for carriers, dispatchers, and drivers using CloudTMS.

Getting Started

Sign Up and the 30-Day Free Trial
Verify Your DOT and Auto-Fill From FMCSA
Invite Your Dispatcher and Accountant
Import Your Customers From a CSV

Dispatch

Drag-and-drop board, load wizard, AI rate confirmation import, and relay dispatch.

Create a Load With the Wizard
Drop a Rate Confirmation PDF Onto the Board
Assign a Driver, Truck, and Trailer
Split a Load Into Legs (Relay)

Drivers and Compliance

Driver profiles, CDLs, medical cards, drug testing, and the digital permit book.

Add a Driver and Capture CDL Details
Upload Medical Card and MVR
Set Up the Drug Testing Log
Compliance Calendar — What Each Color Means

Billing and Subscription

Invoices to customers, paying your CloudTMS subscription, factoring submission.

Send Your First Customer Invoice
Connect QuickBooks Online
Submit Invoices to Your Factoring Company
Change Your CloudTMS Plan or Cancel

Settlements

Run weekly driver pay, deductions, advances, and fuel and toll auto-deductions.

Run Your First Driver Settlement
Set Up Recurring Deductions
Issue an Advance and Recover It Weekly
Toggle Fuel and Toll Deductions

CloudTMS Driver Mobile App

iOS and Android driver app — capturing BOLs and PODs, status updates, and permits.

First Sign-In on the Driver App
Capture a BOL, POD, or Lumper Receipt
Update Load Status From the Road
Why the App Asks for Location and Camera

Still Stuck?

Email support@cloudtms.io and we'll reply within 4 business hours (Monday through Friday, 9:00 AM to 5:00 PM Central Time). See our support page for response-time targets and the full FAQ.