Help Center / ELD Connections

Connect Motive

Paste a Motive API key to bring truck GPS locations into CloudTMS and, if you choose, dash cam safety events. Remaining HOS drive time syncs only for drivers linked by Motive driver ID, which CloudTMS can't set yet.

Where in CloudTMS: /settings/integrations, /dispatch

Before You Connect

Find your API key in the Motive dashboard under Settings → Integrations → API. Turn on the safety-event scope for the key if you want camera data.

CloudTMS matches trucks by number: each truck's Unit number in CloudTMS has to match the vehicle number in Motive (capitalization doesn't matter). A driver's location is taken from the truck they're assigned to in CloudTMS.

Connect Motive

  1. Open Settings, then Integrations, and find the Motive card under ELD / Hours of Service. (page: /settings/integrations)
  2. Paste your key into API token. (page: /settings/integrations)
  3. Under What should this connection deliver?, keep ELD (HOS + locations) ticked. Tick Also enable camera data (dash cams, safety events) if your key and Motive account include cameras. (page: /settings/integrations)
  4. Click Connect Motive. CloudTMS tests the key first and shows an error if Motive rejects it. (page: /settings/integrations)
  5. To pull data right away, click Sync now. (page: /settings/integrations)

What Comes In

Truck GPS locations, shown for drivers on the dispatch map. CloudTMS pulls new data automatically every few minutes. The card says every 15 minutes, but it runs more often than that.

Remaining drive time (HOS) per driver. This only updates for drivers linked to their Motive driver ID, and there's no field in CloudTMS to set that link yet, so expect locations to flow and HOS hours to stay empty. Contact support if you need HOS matched.

Safety events (if cameras are on): the card shows a weekly count. Events show up under Safety Events on a driver's Performance tab only when they're matched to that driver, and that uses the same driver ID link.

Change or Disconnect

On the connected card, use the checkboxes under This connection provides to switch ELD (HOS + locations) or Cameras & safety events on or off. Click Disconnect to remove the key.

Only one provider can be your ELD source for each MC. If Samsara or Geotab already holds that role, disconnect it before connecting Motive. If you run more than one MC, connect each MC separately.

If a sync fails, the card shows the Last error from Motive.

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